Bundle & Save: 10% off 2+ items | 15% off 3+ items — applied automatically at checkout

Shipping policy

At Tiixo, we are committed to providing a reliable and transparent shopping experience for our customers. This Shipping Policy explains how orders are processed, shipped, and delivered.

Tiixo ships to the United States, Canada, the United Kingdom, and Germany. We do not currently offer shipping to other countries.

All orders qualify for free shipping, with no minimum purchase required. Free shipping applies to U.S., Canadian, United Kingdom, and German orders.

Delivery Times

Below are the estimated delivery timeframes for all Tiixo orders:

Order cutoff time: 5:00 PM Eastern Time (ET).
Orders placed after this time will be processed the next business day.

Order handling time: 1 to 3 business days (Monday to Friday).
Once your order is processed, it is prepared and handed off to the carrier for shipment.

Transit time: 5 to 12 business days (Monday to Friday).

Estimated delivery time: 6 to 15 business days.

Delivery times may vary slightly depending on your location and carrier delays. Canadian, United Kingdom, and German orders follow the same estimated timeframes but may take slightly longer due to customs clearance.

Carrier Services

Tiixo partners with trusted shipping carriers to ensure reliable delivery in every country we ship to. These may include:

  • USPS

  • UPS

  • FedEx

  • Canada Post (for Canadian orders)

  • Other regional carriers depending on your destination, including for United Kingdom and German orders

The carrier used will be selected automatically based on your address and package requirements.

Shipping Costs

Free Shipping:
All orders placed on Tiixo qualify for free standard shipping. There are no additional shipping fees and no minimum order requirements. This applies to orders shipped to the United States, Canada, the United Kingdom, and Germany.

Canadian Orders - Customs, Duties & Taxes

Prices on tiixo.com do not include Canadian taxes or duties, and taxes are not collected at checkout for Canadian orders.

Depending on the value of your order, Canadian customers may be required to pay GST/HST/PST, customs duties, and carrier brokerage fees upon delivery. These charges are set by Canadian authorities and carriers, not by Tiixo, and are the responsibility of the customer.

United Kingdom Orders - Customs, Duties & Taxes

Prices on tiixo.com do not include United Kingdom taxes or duties, and taxes are not collected at checkout for United Kingdom orders. United Kingdom orders are charged in USD (US Dollars).

Depending on the value of your order, United Kingdom customers may be required to pay import VAT, customs duties, and carrier handling fees upon delivery. These charges are set by United Kingdom authorities and carriers, not by Tiixo, and are the responsibility of the customer.

German Orders - VAT & Duties

German orders are handled through Shopify Managed Markets, with Global-e acting as the merchant of record. EU VAT and any applicable import duties are calculated and collected at checkout, and German orders are charged in EUR (Euros).

This means there is nothing further to pay on delivery. The total you see at checkout is the total you pay, with no additional customs, VAT, or carrier handling charges due when your parcel arrives.

Delivery Issues

If your package is delayed, missing, or marked as delivered but not received, please contact our support team as soon as possible. We will investigate the issue with the carrier and work with you to resolve it. Until your order has been delivered to you, the risk of loss or damage in transit remains with us.

Tiixo is not responsible for delays caused by carriers, customs processing, weather conditions, or incorrect address information provided at checkout, but we will always assist you in tracking and resolving delivery problems.

Tracking Your Order

Once your order has shipped, you will receive an email containing your tracking number. Tracking information may take 24 to 72 hours to update after the package is scanned by the carrier.

You can track your order at any time using the tracking link provided in your shipping confirmation email.

Questions

If you have questions about your order, shipping status, or delivery, please visit our Frequently Asked Questions page or contact Tiixo customer support through our website.

Customer support:

9:00 am to 5:00 pm EST (Monday - Sunday)

Email: Support@tiixo.com

Phone: +18134199851

Company name: Water To Roof LLC (dba Tiixo)

Address: 12933 Tribute Drive, Riverview, FL, 33578, United States

We will answer the phone, and reply to emails within 12 hours during working/business days.