Frequently Asked Questions
Welcome to the Tiixo FAQ center!
Here you’ll find quick answers to the most common questions about orders, shipping, returns, tracking, and more.
Orders & Shipping
Q: How long does shipping take?
A: Most U.S. orders arrive in 6-15 business days, depending on location and carrier conditions. Processing takes 1–3 business days before shipment.
Q: How long until my order ships?
A: Orders go through processing, packaging, and verification before shipping. This usually takes 1–3 business days (Mon–Fri).
Q: Do you offer international shipping?
A: no we don't we only ship inside the unites states.
Q: Can I track my order?
A: Yes! Once your order ships, you’ll receive an email/SMS with your tracking number. Tracking may take 24–72 hours to update.
Payments & Billing
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, Amex, Discover, Debit/Credit Cards, Shop Pay, Apple Pay, Google Pay, and PayPal (if enabled).
Q: Will I be charged in USD?
A: Yes — all prices on our website are listed in USD ($).
Q: Why was my payment declined?
A: This can happen due to bank security blocks, mismatched billing info, or insufficient funds. Try another card or contact your bank for approval.
Returns, Exchanges & Refunds
Q: What is your return window?
A: Returns are accepted within 30 days of delivery for unused items in original condition. Review our Refund & Return Policy for details.
Q: Do you offer exchanges?
A: Yes — if you received a defective or damaged item, email us within 7 days and we’ll replace it at no extra cost.
Q: How do I start a return?
A: Contact us at Email: Support@tiixo.com with your order number & reason for return. We’ll walk you through the process.
Q: Do you charge a restocking fee?
A: No — Tiixo does not charge a restocking fee on returned items.
Order Issues
Q: My package says delivered but I didn’t receive it — what should I do?
A: First, check around your property, mailbox, neighbors, or reception.
If still missing after 24–48 hours, contact the carrier.
After that, email us so we can help further.
Q: My order is delayed — what now?
A: Carriers sometimes experience high volume or weather delays. Tracking will update as soon as new scans are made.
Q: I received the wrong item or something is missing.
A: Email us with photos & your order number — we’ll fix it quickly.
Product Questions
Q: Are product colors accurate?
A: We aim to display items as closely as possible to real color. However, slight variations may occur due to lighting or screen settings.
Q: My item looks slightly different than expected.
A: Variations in manufacturing batches or display brightness may cause minor differences — this is normal with many physical products.
Do you have customer support?
Yes. You can reach our support team anytime:
Customer support: 9:00 am to 5:00 pm EST
(monday-sunday)
Email: Support@tiixo.com
Phone: +18134199851
Company name: Tiixo LLC
Address: 12933 Tribute Drive, Riverview, FL, 33578, United States
We will answer the phone, and reply to emails within 12 hours during working/ business days.