Refund policy

30-Day Easy Returns

At www.tiixo.com, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a simple and straightforward return process.

Return Policy Overview

Return window:
You have 30 days from the date you receive your order to request a return.

Condition:
Items must be unused, in their original condition, and returned in the original packaging with all accessories, tags, and included materials.

Easy returns:
Our support team will guide you through the return process to make it as smooth as possible.

Territorial scope:
This return and refund policy applies to purchases made within the United States and Canada.

Damaged, Defective, or Incorrect Items

Free replacement: If your item arrives damaged, defective, or incorrect, we will send you a new replacement at no cost to you. Simply contact our support team with your order number and a photo of the issue. This applies to both U.S. and Canadian orders: items that arrive faulty or not as described are always handled at no cost to you.

Full cash refund: If you would prefer a full cash refund instead of a replacement, you may return the item, but you are responsible for the return shipping cost. Once we receive and inspect the item, your refund will be issued in full.

Return Costs

Customer remorse (change of mind): If you ordered the wrong item, the size does not fit, or you no longer want the product, you are responsible for the return shipping cost. Shipping charges are non-refundable. Change-of-mind returns from Canada follow this same standard policy, with return shipping to our U.S. return address paid by the customer.

Restocking fee: Tiixo does not charge any restocking fees.

Your Rights as a Canadian Consumer

If you are a consumer in Canada, provincial consumer protection laws (for example, the Ontario Consumer Protection Act and the Quebec Consumer Protection Act) may give you additional statutory rights and warranties. Nothing in this policy limits or excludes those rights. Items that are faulty or not as described are handled at no cost to you.

How to Return an Item

1. Contact us
   Email our support team at Email: Support@tiixo.com with your order number and the reason for the return.

2. Pack your item
   Securely package the item in its original packaging, including all accessories, tags, and included materials.

3. Send it back
   Follow the return instructions provided in the return authorization email and ship the package to the return address we provide.

Refund Process

Inspection:
Once we receive your return, it will be inspected to ensure it meets our return requirements.

Refund timing:
If approved, your refund will be processed within 7 business days. It may take an additional 7 business days for the funds to appear on your original payment method, depending on your bank or payment provider.

Exchanges

If you would like to exchange your item for a different size, color, or product, please contact us at Email: Support@tiixo.com and our team will assist you.

Non-Returnable Items

Some items may not be eligible for return due to hygiene, safety, or product type. These items will be clearly marked as non-returnable on the product page.

Questions

If you have any questions about returns, refunds, or exchanges, please visit our Frequently Asked Questions page or contact us at:

Contact us

Customer support:

9:00 am to 5:00 pm EST (Monday - Sunday)

Email: Support@tiixo.com

Phone: +18134199851

Company name: Tiixo LLC

Address: 12933 Tribute Drive, Riverview, FL, 33578, United States

We will answer the phone, and reply to emails within 12 hours during working/business days.