Privacy policy

Last Updated: 7/6/26

At Tiixo, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website or make a purchase. By accessing tiixo.com, you agree to the practices described below. If you have any questions, contact us anytime at Email: Support@tiixo.com

Information We Collect

We collect information to provide and improve our services:

Personal Information

Name
Email address
Billing & shipping address
Phone number (if provided at checkout)
Payment information (processed securely through third-party payment processors; we do not store full credit card details)

Automatically Collected Information

IP address
Device & browser type
Pages visited and time spent on site
Cookies and tracking data for analytics & ad personalization

How We Use Your Information

We collect and use information to:

Process and deliver orders
Send order confirmations and updates
Provide customer support
Improve site experience & product offering
Prevent fraud & ensure security
Send marketing emails or promotions (only with your consent)

You may unsubscribe from marketing emails at any time.

Cookies & Tracking Technology

We use cookies to enhance your shopping experience, including:

Remembering items in your cart
Saving user preferences
Website analytics & performance tracking
Personalized ads (Google, Meta, etc.)

You may disable cookies through your browser settings, but some features may stop working properly.

Payment & Security

All payments are processed through secure third-party gateways such as Shopify Payments, PayPal, Apple Pay, etc.
We do not store full credit card numbers on our servers.

Our website follows industry-standard security protocols to protect your data.

Sharing of Information

We may share necessary information only with trusted services when required to operate our business:

Shipping carriers (to deliver your order)
Payment processors
Analytics platforms (Google Analytics, Meta, etc.)
Marketing/retargeting tools

We do not sell personal data to third parties.

Data Storage & Retention

We retain your information for as long as needed to fulfill orders, provide support, meet legal requirements, or improve business operations.

Tiixo is based in the United States, and your personal information is processed and stored in the United States. If you order from Canada, the United Kingdom, or Germany, your personal information is transferred to and processed in the United States, where data protection laws may differ from those in your country.

Your Rights

Depending on your region, you may:

Request access to personal data we hold
Request deletion or correction of your data
Opt-out of marketing communications
Disable cookies

For any requests, contact us at Email: Support@tiixo.com

Privacy Rights for Canadian Customers

For customers in Canada, Tiixo complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, Quebec's Law 25. Canadian users may request access to, and correction of, the personal information we hold about them by contacting us at Support@tiixo.com.

Please note that Tiixo operates from the United States and your data is processed in the United States. If you have concerns about how your personal information is handled, you may also contact the Office of the Privacy Commissioner of Canada.

Privacy Rights for Customers in the European Union and the United Kingdom

If you are located in the European Union (including Germany) or the United Kingdom, you have the following rights over your personal data under the GDPR and the UK GDPR:

Access – obtain confirmation of whether we process your personal data and receive a copy of it
Rectification – have inaccurate or incomplete personal data corrected
Erasure – ask us to delete your personal data (the "right to be forgotten")
Restriction – ask us to limit how we process your personal data
Portability – receive your personal data in a structured, commonly used, machine-readable format, or have it transferred to another controller
Objection – object to processing based on our legitimate interests, and to direct marketing at any time
Withdraw consent – where processing is based on consent, withdraw it at any time without affecting processing carried out before withdrawal

To exercise any of these rights, contact us at Support@tiixo.com. The data controller is Water To Roof LLC (dba Tiixo), 12933 Tribute Drive, Riverview, FL, 33578, United States.

Because we operate from the United States, your personal data is transferred to and processed in the United States when you order from the EU or the UK. You also have the right to lodge a complaint with the data protection supervisory authority in your country or region.

Children's Privacy

Our website is not intended for individuals under 13. We do not knowingly collect data from children.

Changes to This Privacy Policy

We may update this policy occasionally. Any changes will be posted here with a revised "Last Updated" date. Continued use of our website means you accept any updates.

Customer support:

9:00 am to 5:00 pm EST (Monday - Sunday)

Email: Support@tiixo.com

Phone: +18134199851

Company name: Water To Roof LLC (dba Tiixo)

Address: 12933 Tribute Drive, Riverview, FL, 33578, United States

We will answer the phone, and reply to emails within 12 hours during working/business days.