Lore

Dispatched within 1–3 business days. Delivery in 6–15 business days, tracked throughout. Complimentary delivery on every order. Taxes & duties are included in the price — no surprises at delivery.

Thirty days from delivery. Items must be unused and in their original packaging — our team guides the process end to end.

Hardwired fixtures: we recommend a licensed electrician — most mount to a standard ceiling or wall box, and all mounting hardware is included. Plug-in designs need no wiring at all.

Dimmable models pair with standard TRIAC dimmers (e.g. Lutron, Leviton) — see Specifications.

Care: dust with a soft, dry cloth. Avoid solvents on brass, stone and fabric finishes.

Do I need an electrician?
For hardwired ceiling and wall fixtures we recommend one; plug-in designs simply plug into an outlet.

Can the hanging height be adjusted?
Yes — pendants and chandeliers ship with adjustable rods or cords; the drop is set at installation.

What if it arrives damaged?
We replace damaged or faulty pieces free of charge — photos of the packaging are all we need.

Will the finish match the photos?
Natural materials such as alabaster, travertine and rattan vary piece to piece — the veining and grain are unique to each fixture.